Nagios alert that submits a Remedy/ARC Ticket?

[Jérôme Fenal]

> -----Original Message-----
> From: Scott Zawalski [mailto:scott.zawalski at web.de]
> Sent: jeudi 7 août 2003 10:26
> To: nagios-users at lists.sourceforge.net
> Subject: [Nagios-users] Nagios alert that submits a Remedy/ARC Ticket?
> 
> 
> I am just wondering if anyone has already started on 
> something of this nature so I do not need to repeat any steps 
> that have already been taken. I have yet to find anything on 
> the web that goes in this direction 

Hi,

we already do this using Request Tracker, which is able to open a ticket by receiving a mail.

If Remedy is able to open a ticket on a received mail, then it's as easy as configuring a contact for the hosts and services that need to open the ticket. Furthermore, if you can keep track of what opened the ticket, you could even think of closing the ticket on a recovery.

Regards,

Jérôme

--
Jérôme Fenal - Consultant Unix/SAN/Logiciel Libre
Groupe Expert & Managed Services - LogicaCMG France
http://www.logicacmg.com/fr/ - <mailto:jerome.fenal AT logicacmg.com>


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