Notifications not reaching me
Jan Scholten
Jan.Scholten at iconz.net
Mon Dec 6 21:38:18 CET 2004
Gary Lawrence Murphy schrieb:
I never used escalations, but don't you think you should register the service OR give us the correct
service definition (not the template)?
Jan
> I'm having some trouble understanding the notifications system; it's
> probably just a misunderstanding about terminology, but the two sections
> on notifications and notification escalations haven't offered any clues
> as to why the following service does not escalate:
>
> First, here's the service, and I know it works because I can trigger it
> from a command line and it shows up correctly in the nagios web display
>
> define service {
> use net-service
> host_name f1
> service_description Log Output
> contact_groups audit-trail
> register 0
> is_volatile 0
> check_period 24x7
> max_check_attempts 3
> normal_check_interval 5
> retry_check_interval 1
> notification_period 24x7
> normal_check_interval 2
> notification_options w,u,c,r
> check_command check_nrpe!check_log
> }
>
> "check_log" is a simple plug-in that tests the mtime on the file, and
> it's unimportant here because I have several other services that are
> giving me similar notification problems.
>
> here are the escalation rules:
>
> define serviceescalation {
> host_name f1
> service_description Log Output
> first_notification 6
> last_notification 9
> contact_groups code-blue
> notification_interval 0
> }
>
> define serviceescalation {
> host_name f1
> service_description Log Output
> first_notification 10
> last_notification 19
> contact_groups code-yellow
> notification_interval 0
> }
>
> What I /expect/ to happen is for the normal check interval to be 5
> minutes, so the first 3 checks (15 min) will be under the threshold to
> trigger the first notification. On the third failure, 15 minutes, I
> expect a notice to the audit-trail, and I get one.
>
> On the /sixth/ interval, ie at 30 minutes, I expect to get one and
> only one notice sent to code-blue, and at the 10th, at 50 minutes past
> the first detected failure, I expect to see another single notice out
> to code-yellow.
>
> But what I get (on the Extended display) is this:
>
> Current Status: CRITICAL
> Status Information: CRITICAL - File age 10h 48m
> Current Attempt: 3/3
> State Type: HARD
> Last Check Type: ACTIVE
> Last Check Time: 12-06-2004 14:51:52
> Status Data Age: 0d 0h 1m 12s
> Next Scheduled Active Check: 12-06-2004 14:53:52
> Latency: < 1 second
> Check Duration: < 1 second
> Last State Change: 12-06-2004 13:14:23
> Current State Duration: 0d 1h 38m 41s
> Last Service Notification: 12-06-2004 13:14:23
> Current Notification Number: 1
> Is This Service Flapping? N/A
> Percent State Change: N/A
> In Scheduled Downtime? NO
> Last Update: 12-06-2004 14:53:03
>
> It's an hour and a half past the last change in state, there's been no
> notices and the current notification number is still listed as "1" --
> I'm assuming current notification is the number of notifications that
> have been sent, which agrees with observation since there have been no
> escalations.
>
> Do I have an inappropriate use of the zero notification interval?
> Is there something else gone wrong with my configuration? I know that
> notifications do work because we have some services where the alerts
> are sent and no obvious difference between their definitions.
>
> Also, I'm still attempting to duplicate the result in a test case, but
> we had our notifications intervals set to 60, intending only one
> message per hour to be sent while the service check interval was only
> 5 minutes, but again, instead of an alert after 30 minutes, we
> received the first alert after more than 300 minutes.
>
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