Commercial Support Suggestions

[Mark Shirley]

What i mean by support is this.  We have a current setup already with
a certin amount of hosts and services.  Completely out of the box
stock install with very little customizations.  Our main consern is at
this point I am the only one who knows anything about nagios and one
out of two people that know anything about linux.  If we deploy this
in a production situation there MUST be a support structure to fix
things when they break.  What I mean b y that is configuration file
corruptions, changes in functionality and their impact on nagios,
etc..  What do you do when you see a completely random error or nagios
just stops working?  You goto the forums and the documentation and try
and figure it out.  That's not really an option to the rest of my
team.  They would rather call someone up who we have a support
contract with and get the issue fixed immediatly.  There are other
possibilities like custom plugins and front end customizations but
that is not our priority.  My boss wants a number to someone who knows
how it works and how to fix it 24/7.  That's really what it boils down
to.

On Wed, 1 Sep 2004 08:53:24 -0700, Joe Rhett <jrhett at meer.net> wrote:
> I wasn't offering, I was just suggesting that it would help people identify
> whether or not they could assist you onsite.
> 
> Also, I would repost some more specifics: what do you mean by support?
> I assume you are doing more than just out of the box stuff.  Are you
> looking for someone to develop plugins for your specific gear, or ...?
> 
> 
> 
> On Wed, Sep 01, 2004 at 11:37:47AM -0400, Mark Shirley wrote:
> > Joe, onsite support is part of it but not 100% required.  We are in ohio though.
> >
> > On Tue, 31 Aug 2004 13:54:00 -0700, Joe Rhett <jrhett at meer.net> wrote:
> > > If you want onsite support perhaps you should post what city you are in?
> > >
> > >
> > >
> > > On Tue, Aug 31, 2004 at 04:20:58PM -0400, Mark Shirley wrote:
> > > > I am fully aware of the massive list of available sites that offer
> > > > "commercial support" for nagios but i must say of the few i've talked
> > > > to they are all kids in their mom's basement hoping to make a buck.
> > > > Yay free software, yay awsome documentation, yay great user base.  My
> > > > boss doesn't care :) he wants real support.
> > > >
> > > > We're looking for high end 24/7 support remote and onsite just incase
> > > > something goes wrong.  Does anyone have experiance with any open
> > > > source support companies that offer support for nagios?  (please don't
> > > > send me spam saying you run a consulting company and that you'd be
> > > > interested in helping unless you're 100% legit)
> > > >
> > > > Thanks!
> > > >
> > > >
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> > >
> > > --
> > > Joe Rhett
> > > Senior Geek
> > > Meer.net
> > >
> 
> --
> Joe Rhett
> Senior Geek
> Meer.net
>


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