service escalation with service groups
Guy Knights
g.knights at qut.edu.au
Mon Dec 19 05:44:19 CET 2005
Can anyone tell me if it's possible for service escalations to use
service groups? ie, is it possible to have different service escalations
for different service groups. Reading the support docs, it doesn't
appear to be the case, which is frustrating. How can you define
different escalations for groups of services without entering a huge
line of service descriptions (which will probably be very long)?
Thanks,
Guy
--
Guy Knights
Computer Systems Officer
Queensland University of Technology
Victoria Park Road
Kelvin Grove, QLD
Ph: (07) 3864 3350
Fax: (07) 3864 5890
Email: g.knights at qut.edu.au
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