HARD STATES

[Sand Philipp]

Hi there,

I've got a little prob with the HARD SERVICE STATES.
I've got a selfwritten plugin, which checks some Files on an remote Server.
I configured max_check_attempts 3, to avoid false alarms, when the Plugin times out or something. I also configured, that the plugin should only send a notification, when the Status gets CRITICAL, because I got some WARNING STATES, where it's important to see on the Web GUI, that the State is Warning, but I don't want to get a email for that ;)
Now the Prob: When the check is in WARNING State, the check attempt is always 3/3 after a few checks. Then the Plugin times out, and voila, I get an email, with Plugin timed out after 10 secs :-/
Is there a possibility to reset the check_attempts counter, so the Plugin gets from WARNING HARD 3/3 to CRITICAL SOFT 1/3 and not directly to CRITICAL HARD 3/3 ???

Problem is, that the Mails are send directly to our customers, and they are always pretty cunfused about those Plugin timed out Mails ...


Thanks in advance!
Philipp

_____________________________

Philipp Sand
OC-CC-TEC-SYS

SYCOR GmbH
Heinrich-von-Stephan-Straße 1-5
D - 37073 Göttingen

Telefon	+49 (0) 551 / 490 - 0
Telefax	+49 (0) 551 / 490 - 232468

philipp.sand at sycor.de
www.sycor.de
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