Are escalation contacts considered contacts in the gui

Andrew Laden Andrew.Laden at tudor.com
Wed Jul 13 20:42:59 CEST 2005


If I have a service with a one group listed as contacts (ie, the help desk)
and a different group in a service escalation definition (ie, the subject
specialists), are both groups authorized to issue commands via the cgis? Or
only the helpdesk group.

I want notifications to go to the helpdesk first, and then escalate to the
specalists. But I want both groups to be able to ack alarms via the gui.

Thanks
-Andrew
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