An email on acknowledge, and only onacknowledge? Nagios and RT

[Nathan Oyler]

Because if when there's a problem, a notification is sent. A ticket is
opened.

Now an hour goes by, and the problem still exists, so another
notification is sent. Another ticket is opened.

Now a recovery message is sent. Another ticket is opened.

There's already a patch to Nagios to call the RT api during
acknowledgements, but my RT machine isn't my Nagios machine, and I don't
know enough of anything other than perl to edit it to do as I wish.

There's also writing handlers to merge tickets when they come in, if new
alert comes in, search for if a ticket is created for this host, grab
that ticket number, send the new alert to comment on the ticket.

This is how I'm leaning if I find nothing else out, but I'm thinking
just on an acknowledge if a ticket was open, that would make sense.

I acknowledge the problem. I fix the problem, I update the ticket that
was created in this instance.


> -----Original Message-----
> From: Chris Wilson [mailto:chris at aidworld.org]
> Sent: Tuesday, July 26, 2005 3:37 AM
> To: Nathan Oyler
> Cc: Nagios Users
> Subject: Re: [Nagios-users] An email on acknowledge, and only
> onacknowledge? Nagios and RT
> 
> Hi Nathan,
> 
> > I am thinking that every time there's an acknowledgement, if that
> > could send an email to RT and only in that instance, it would be
> > excellent to open up a ticket regarding it.
> 
> Just write a notification command that sends an email to Request
> Tracker. This should open a new ticket automatically.
> 
> Why did you think that you would have to modify the C code? Perhaps we
> haven't made the flexibility of notification mechanisms clear enough
in
> the documentation? How could it be improved? Please let us know.
> 
> Cheers, Chris.
> --
> (aidworld) chris wilson | chief engineer (chris at aidworld.org)



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