An email on acknowledge, and onlyonacknowledge? Nagios and RT

[Nathan Oyler]

> > > It's easy enough to write your handler so that no email is
> > sent unless
> > > the message type is ACKNOWLEDGEMENT.
> > >
> > It is? I was unaware of that. I will reread the documentation
> > and try to
> > get a grasp on this.
> >
> 
> Here's a possibility:
> 
> misccommands.cfg
> 
> # 'notify-RT-ticket-host'
> define command{
>         command_name    notify-RT-ticket-host
>         command_line     [ "$NOTIFICATIONTYPE$" = "ACKNOWLEDGEMENT" ]
&&
> /usr/bin/printf "%b" "***** OPERATOR ACKNOWLEDGEMENT *****\n\nAn
operator
> has acknowledged this HOST problem and a HelpDesk ticket has been
> automatically generated\n\nDETAILS\n\nHost: $HOSTNAME$\nState:
> $HOSTSTATE$\nAddress: $HOSTADDRESS$\nInfo: $OUTPUT$\n\nDate/Time:
> $DATETIME$\n" | /bin/mail -s "$HOSTSTATE$ - $HOSTNAME$!"
$CONTACTEMAIL$
> }
> 
> A cleaner solution might be to put all your notification logic in a
> seperate
> script and just pipe arguments to the script.  The script can then
decide
> which variables it wants to use, what channel to send notifications
> through,
> and how to format the message for each channel.
> 
[Nathan Oyler] 

That's what I will do, put all of the notification logic in a separate
script, and call that.

Thank you very much for your help.


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