Alert confirmation

[Steven Hajducko]

Thanks for the crass response, but having RTFM, it's not what I'm looking
for.  I don't want something that recovers at a certain time, and I
certainly don't want people able to input downtimes.

What I wanted was a way for the ability to confirm that an alert has been
noticed so that it doesn't follow the escalation procedures.  And if the
states switch, it resets the confirmation.

Often times disk space issues cannot be cleared until the next day because
we have to talk to the people who own the files on whether we can get rid of
certain ones or not.  Using scheduled downtime, I have no way of knowing
when that will be, and thus, would have to keep going back into the
interface to extend the downtime.  Also, using flexible downtime, even if
the alert recovered, I'd have to go back to get rid of the downtime,
otherwise I won't get alerted until the duration is over with.

--
sh

-----Original Message-----
From: nagios-users-admin at lists.sourceforge.net
[mailto:nagios-users-admin at lists.sourceforge.net] On Behalf Of Rob Moss
Sent: Wednesday, July 27, 2005 9:27 AM
Cc: 'Nagios-users at lists.sourceforge.net'
Subject: Re: [Nagios-users] Alert confirmation


This is a bit of an RTFM in my opinion, but here's a pointer:

Browse the list of servers in the nagios web interface.
Select your server
Select the Service, then click the "Schedule downtime for this service" 
link.

It's pretty self explanatory.

rob.

Steven Hajducko wrote:

> Is there any mechanism in nagios for a user to confirm that they have
> seen the alert and are working on it?
>  
> The issue we have is that we come across certain disk space issues
> that take awhile to clean up.  Because of our escalation procedure, 
> which is set in stone, the manager will get paged within 20 minutes 
> and his boss within 40.
>  
> We've discussed using enable/disable, but some people are worried that
> alerts will be disabled and someone will forget to re-enable.  I mean, 
> after all, it's 3:15 in the morning after a 12 hour day and you just 
> deleted a bunch of files.  You're not always going to remember to 
> renable the sucker.
>  
> What we are looking for then, is something that allows me to confirm
> that I have seen the alert and that I am working on it.  Then if the 
> state changes back to OK, to clear my confirmation of the error.  Then 
> if the issue goes off again, to alert again and need reconfirmation.  
> If no confirmation comes in within 20 minutes, then the manager gets 
> paged, 40 minutes, his boss.
>  
> Any ideas on how we would accomplish this?
>  
> --
> sh




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