Notifications not sent after changing contact email
John A. Sullivan III
jsullivan at opensourcedevel.com
Sun Apr 30 02:11:54 CEST 2006
Hello, all. I recently changed the email parameter from one SMS phone
e-mail address to another in a contact definition. The contact is the
second listed member of a contact group. Ever since the change, the
first member receives notifications but the second (the one I changed)
does not. It was working before the change.
The address is correct - I copied and pasted it and sent a message via
my e-mail client and it worked. The logs do not show the notification
being sent so something seems wrong inside of Nagios; it's not being
sent and then not being delivered - it is not sent in the first place.
I'm not sure how to proceed to troubleshoot and fix this. Can anyone
tell me what is wrong or at least how to figure out what is wrong?
Here is an excerpt from the logs (with any important addresses changed):
[04-29-2006 19:38:37] SERVICE NOTIFICATION:
root;EnfieldSGGW.niag;Tun10.54-10.53;CRITICAL;notify-by-email;TUNNELPING
Critical: Tunnel Down
Service Critical
[04-29-2006 19:38:37] SERVICE ALERT:
EnfieldSGGW.niag;Tun10.54-10.53;CRITICAL;HARD;4;TUNNELPING Critical:
Tunnel Down
Service Notification
[04-29-2006 19:38:37] SERVICE NOTIFICATION:
root;NiagaraRASGW.niag;Tun172.20.100-10.53;CRITICAL;notify-by-email;TUNNELPING Critical: Tunnel Down
Service Critical
[04-29-2006 19:38:37] SERVICE ALERT:
NiagaraRASGW.niag;Tun172.20.100-10.53;CRITICAL;HARD;4;TUNNELPING
Critical: Tunnel Down
Note that the service notification is sent to root but not to the second
contact (JASIIIpage)
Here are sections from the pertinent configuration files:
define contact{
contact_name root
alias root
service_notification_period 24x7
host_notification_period 24x7
service_notification_options w,u,c,r
host_notification_options d,u,r
service_notification_commands notify-by-email
host_notification_commands host-notify-by-email
email systemalerts at atlasgroup.net
# pager
555-5555 at pagergateway.localhost.localdomain
# address1 xxxxx.xyyy at icq.com
# address2 555-555-5555
}
define contact{
contact_name JASIIIpage
alias John Sullivan pager
contactgroups systemalerts
host_notification_period 24x7
service_notification_period 24x7
host_notification_options d,r
host_notification_commands host-notify-by-email
service_notification_options c,r
service_notification_commands notify-by-email
email 207985xxxx at mobile.mycingular.com
# email 207450xxxx at messaging.sprintpcs.com
}
define contactgroup{
contactgroup_name systemalerts
alias System Alerts
members root,JASIIIpage
}
The only thing I changed in this file is the email address for
JASIIIpage.
Here is the configuration for the service which failed above:
define service{
host_name EnfieldSGGW.niag
service_description Tun10.54-10.53
check_command check_tunnelping!root!10.54.254.1!
10.53.1.100!10.53.1.150
event_handler reset_openswan_tun!
$HOSTADDRESS:ManchesterSGGW.niag$!Manchester2Enfield!$HOSTADDRESS$!
Enfield2Manchester
use NiagTunnel
}
define service{
name NiagTunnel
use GenService
max_check_attempts 6
servicegroups NiagaraServices
event_handler_enabled 1
register 0
}
define service{
name GenService
max_check_attempts 4
normal_check_interval 5
retry_check_interval 1
check_period 24x7
notification_interval 30
notification_period 24x7
notification_options w,c,r
contact_groups systemalerts
register 0
}
Any help greatly appreciated - thanks very much - John
--
John A. Sullivan III
Open Source Development Corporation
+1 207-985-7880
jsullivan at opensourcedevel.com
Financially sustainable open source development
http://www.opensourcedevel.com
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