Acknowledgment Alerts

[Tedman Eng]

One way to acheive this is to process notifications using a script instead
of a long one-liner.  The script can contain any sort of logic you desire,
including filtering on $NOTIFICATIONTYPE$ macro.
http://nagios.sourceforge.net/docs/2_0/macros.html#notificationtype

# 'notify-by-email' command definition
define command{
        command_name    notify-by-email
        command_line    /usr/local/bin/notify.sh  $NOTIFICATIONTYPE$
$SERVICEDESC$ $HOSTALIAS$ $HOSTADDRESS$ $SERVICESTATE$ $DATETIME$ $OUTPUT$
$SERVICESTATE$ $CONTACTEMAIL$
        }


pseudocode for notify.sh:
--------------------------
NOTIFICATIONTYPE=$1
SERVICEDESC=$2 etc...

if NOTIFICATIONTYPE="Acknowledgement"
    do (create ticket)
       (email CONTACTEMAIL)
elseif NOTIFICATIONTYPE="Problem|Recovery"
    do (email CONTACTEMAIL)
--------------------------


-----Original Message-----
From: Tom Healy [mailto:thealy at nortom.com]
Sent: Thursday, January 19, 2006 2:10 PM
To: Nagios-users at lists.sourceforge.net
Subject: [Nagios-users] Acknowledgment Alerts


If I understand the docs correctly, the only notifications that can be set
are: u,d,r,f correct?  Which one of those does the Acknowledgement Alert
emails fall into?  I'd like to be able to send just these Ack messages to a
trouble ticket system to automatically fill out the ticket based on the user
who ack's the alert.  Is this even possible?


IE:
Subject: ** ACKNOWLEDGEMENT alert - SSH on foobar.com is CRITICAL **


Sends to trouble ticket system and a script will parse the email & fill in
the data of the ticket. 


My reasoning is that I don't want every alert to create tickets, just when
someone is working on it.  I'm thinking this is not possible with the normal
alert notifications.  Is this something that event_handler can do?  


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