single notification contact

Marc Powell marc at ena.com
Mon Jan 23 22:06:29 CET 2006


Wouldn't your ticketing system be that database? You could just query
your ticketing system for an open ticket for that host, service and
problem. If one exists, skip sending another one.

--
Marc 

> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users-
> admin at lists.sourceforge.net] On Behalf Of Terry
> Sent: Monday, January 23, 2006 2:14 PM
> To: Eli Stair
> Cc: donnell.lewis at icoretechnology.com;
nagios-users at lists.sourceforge.net
> Subject: Re: [Nagios-users] single notification contact
> 
> My problem is that I only want 1 notification.  I would need to
> maintain a database of some sorts to keep track of notifications
> somehow. <logic>If a notification has been sent, dont send, otherwise,
> send.</logic>.
> 
> For example:
> 
> -disk on a server goes to warning
> send notify to ticket system
> -disk goes to critical
> supress message to ticket system
> -disk goes to warning
> suppress message to ticket system
> -disk goes to OK
> suppress message to ticket system
> -cpu goes to critical
> send notify to ticket system
> etc
> 
> Seems as if nagios already has this idea down, just not exactly.
> 
> On 1/23/06, Eli Stair <estair at ilm.com> wrote:
> >
> > Why not just extend the command that sends your alerts a bit?
Modifying
> > your notify-by-email (or equivalent) to fire off your own external
> > script that does what the default behaviour is, adding to it a
function
> > to do your custom work if the $HOSTSTATE$ == CRITICAL.
> >
> > /eli
> >
> > Don Lewis wrote:
> > > Very true..very true, wish they would add it myself, this is why
we
> have
> > > yet to have Nagios send notifs to our ticketing system, cause our
> admins
> > > need to also get the other types pf notifs.
> > >
> > > -Don
> > >
> > > On Mon, 2006-01-23 at 13:47 -0600, Terry wrote:
> > >
> > >>Sadly, this is a lot of overhead for such a simple yet useful
idea.
> > >>
> > >>On 1/23/06, Don Lewis <donnell.lewis at icoretechnology.com> wrote:
> > >>
> > >>>Then yes, I do believe this is what you would have to do, would
be to
> > >>>have 2 same services configured for what is being monitored, each
> with
> > >>>it's own settings to send off to ticket systems.  One would be
with
> > >>>notification_options=u,w,c,r and the service for the ticket
system
> being
> > >>>just =c.
> > >>>
> > >>>This is the only way I know to do that, if you needed to also
receive
> > >>>notifications of recoveries, warning and such separately from the
> ticket
> > >>>system.
> > >>>
> > >>>Would be nice if that was a configurable thing so you could have
a
> > >>>second set of notifs go to another location with just a macro..:)
> > >>>
> > >>>Does anyone else have any ideas ?
> > >>>
> > >>>
> > >>>-Don
> > >>>
> > >>>On Mon, 2006-01-23 at 13:18 -0600, Terry wrote:
> > >>>
> > >>>>The idea behind this is to send a single email for each
"problem" to
> > >>>>our ticketting system for auto-creation of a ticket.  Sending
more
> > >>>>than one email for each problem could create multiple tickets.
> > >>>>
> > >>>>On 1/23/06, Don Lewis <donnell.lewis at icoretechnology.com> wrote:
> > >>>>
> > >>>>>If I'm not mistaken I believe you would have to set the
> > >>>>>notification_option for that service to just one status, and if
you
> want
> > >>>>>the same service for yourself with different options I believe
you
> would
> > >>>>>have to configure 2 seperate services each with differnt
> > >>>>>notification_options and contactgroups.  If anyone knows
different
> > >>>>>please elaborate, cause this is the only way I know to do it.
> > >>>>>
> > >>>>>-Don Lewis
> > >>>>>
> > >>>>>On Mon, 2006-01-23 at 12:05 -0600, Terry wrote:
> > >>>>>
> > >>>>>>Hello,
> > >>>>>>
> > >>>>>>I have a contact that I want only to receive a single email of
> each
> > >>>>>>issue.  I dont want email sent to this contact for status
changes.
> > >>>>>>Only new issues.  How can I do this?
> > >>>>>>
> > >>>>>>Thanks!
> > >>>>>>
> > >>>>>>
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