Acknowledge issues via e-mail

[Terry]

I have a solution that is still in "development" (kinda).  It doesn't
quite work yet, but I haven't given it much attention in a while.  And
I am not a skilled programmer by any stretch of the imagination but
you get my logic at least.

procmailrc:

GETTEXT="[  ]*\/[^  ].*"

:0:
* ^From:.*(user1|user2).*domain\.com
* ^Subject:
* $ ^Subject:${GETTEXT}
| /usr/share/nagios/contrib/processmailcommands.pl "${MATCH}"


Here is the perl script ran from above:

#!/usr/bin/perl

$commandfile = "/var/log/nagios/rw/nagios.cmd";
$now = `date +%s`;
$subject = "$ARGV[0]";
chomp $subject;
$comment = "Remote Acknowledgement";
$author = "remote";

# UNCOMMENT TO TEST

#$commandfile = "/tmp/foobarnagios";
#$subject = "msp ack RE: PROBLEM: ACM Biztalk Server #1/CPU - Call
866-378-3791 is CRITICAL";

($password, $action, $crap, $crap, $crap, $crap) = split(/ /,"$subject");
($foo) = $subject=~/PROBLEM: (.*\/.*) is/;
($host, $service) = split(/\//,"$foo");
if( $password =~ /(?i)msp/ ){
        if( $action =~ /(?i)ack/ ){
                open(F,">>$commandfile") or die ("Cant open");
                $output = `/usr/bin/printf "[%lu]
ACKNOWLEDGE_SVC_PROBLEM;$host;$service;1;$comment\n" $now`;
                print F $output;
                $output = `/usr/bin/printf "[%lu]
ADD_SVC_COMMENT;$host;$service;1;$author;$comment\n" $now`;
                print F $output;
                close F; }
        elsif ( $action =~ /(?i)nosvcchk/ ){
                open(F,">>$commandfile") or die ("Cant open");
                $output = `/usr/bin/printf "[%lu]
DISABLE_SVC_CHECK;$host;$service\n" $now`;
                print F $output;
                close F; }
        elsif ( $action =~ /(?i)nosvcnotify/ ){
                open(F,">>$commandfile") or die ("Cant open");
                $output = `/usr/bin/printf "[%lu]
DISABLE_SVC_NOTIFICATIONS;$host;$service\n" $now`;
                print F $output;
                close F; }
        elsif ( $action =~ /(?i)nohostchk/ ){
                open(F,">>$commandfile") or die ("Cant open");
                $output = `/usr/bin/printf "[%lu]
DISABLE_HOST_SVC_CHECKS;$host\n" $now`;
                print F $output;
                close F; }
} else {
        exit 1;
}


On 1/30/06, Dany Allard <dany.allard at aeso.ca> wrote:
> Hello everyone
>
>  I did a few google searches, and looked through Nagiosexchange but I
> was not able to find anything that would allow me to acknowledge issues
> via e-mail.
>
>  What I would like to be able to do is receive and e-mail for a problem,
> then be able to reply to that e-mail acknowledging the issue.
> This would likely be used for on-call people to acknowledge problems
> from their mobile phones.
>
>  Any input would be appreciated? Or any alternative solutions?
>
>  Thank you all for your time.
>
> Dany Allard
> This message is intended only for the addressee and may contain personal, privileged or confidential information.
> If you have received this message in error, please notify the sender immediately and delete or destroy this
> message without making copies or opening any attachments. Any further distribution, duplication or disclosure
> is prohibited.
>
>
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::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null