Hide certain 'Criticals'

[jonr at destar.net]

We have some devices that are in remote villages that we monitor. For whatever
reason the customer will unplug the device and it will show up 'CRITICAL' on
our end. These customers will sometimes leave these devices off for extended
periods of time, weeks to months.

I would like to be able to acknowledge that the device is down and be able to
remove it from our view. Only when the device comes back online then again goes
offline it would reset the acknowledgment and again show it on the screen as
'CRITICAL' until it is acknowledged again.

I have acknowledged the problem but the device still shows up on the screen in a
'CRITICAL' state. I have obviously misinterpreted the docs and this does not
work like I had assumed.

I'm I just missing the obvious or is there more to it than what I am
understanding?

Thanks for any help,

Jon


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