Nagios / OTRS (or other ticketing systems)

[Joe Hartley]

> Has anyone (or does anyone) successfully use Nagios and OTRS or
anotehr ticketing system in parallel? 

> I am looking for a solution that will open a support ticket if a
problem is found.


I've used Nagios in concert with Request Tracker
(http://www.bestpractical.com).  RT can accept tickets via email, and
Nagios is good at emailing when there's a problem, so it works well.

 

--

Joe Hartley | Sr. Linux SysAdmin
Retail Solutions, Inc. (formerly VeriSign RDS)
40 Sharpe Drive
Cranston, RI 02920
joe.hartley at retailsolutions.com 

+1 401.824.5040 (o) | +1 401.824.5002 (f)

 

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