Nagios / OTRS (or other ticketing systems)

[Ian Orszaczki]

We are working on integration with Unicenter Service Desk via their mail
interface (too start with) and later on their WebServices interface.

On Wed, Dec 24, 2008 at 10:30 AM, Marc Powell <marc at ena.com> wrote:

>
> On Dec 23, 2008, at 11:32 AM, Brandon Perry wrote:
>
> > Has anyone (or does anyone) successfully use Nagios and OTRS or
> > anotehr ticketing system in parallel? I am looking for a solution
> > that will open a support ticket if a problem is found.
>
> The OTRS guys know how. They gave a presentation at Netways last year.
> If you can fumble through German, the PDFs of their presentations
> might be useful --
>
> http://www.netways.de/nagios_konferenz/y2008/programm/v/nagios_otrs/
> http://www.netways.de/nagios_konferenz/y2008/programm/w/otrs_workshop/
>
>
> ------------------------------------------------------------------------------
> _______________________________________________
> Nagios-users mailing list
> Nagios-users at lists.sourceforge.net
> https://lists.sourceforge.net/lists/listinfo/nagios-users
> ::: Please include Nagios version, plugin version (-v) and OS when
> reporting any issue.
> ::: Messages without supporting info will risk being sent to /dev/null
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.monitoring-lists.org/archive/users/attachments/20081224/2487d1f9/attachment.html>
-------------- next part --------------
------------------------------------------------------------------------------
-------------- next part --------------
_______________________________________________
Nagios-users mailing list
Nagios-users at lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/nagios-users
::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null