Does alert re-escalate when text of alert changes?

[Jonathan Kamens]

Greetings,

We manage a bunch of servers using passive NSCA alerts, many of which
are custom alerts we wrote ourselves, that spool to a central Nagios server.

One of these alerts concerns the status of the RAID array on the
servers.  When something disrupts the array and it needs to rebuild, the
alert goes into WARNING state, and the text that follows the WARNING
shows (among other things) the percentage done that the rebuild is.

It seems that every time that percentage increases and our passive alert
script spools a message with the new percentage in it (but the same
status, WARNING, as the old message), the central Nagios server treats
this as a new alert and follows the configured escalation path over again.

I'm wondering (a) am I interpreting this correctly, i.e., am I correct
that this is why this alert keeps getting escalated over and over, and
(b) is there any way, short of removing the percentage from the alert
text so that the message is static, of preventing the repeated escalation?

Thanks,

  Jonathan Kamens



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