Notification Recovery Issue
Assaf Flatto
assaf.flatto at ssp.uk.com
Mon Nov 10 15:44:32 CET 2008
can you show us the escalation config ?
It will be easier to understand and debud , also a host declaration will help
On Monday 10 November 2008 14:33:45 Leah Fisher wrote:
> Sorry, I should have included that. I'm using version 3.0.5 on RHEL4 ES.
>
> I get recoveries if the host escalations do not take effect and I can see
> in the event log that the notification was just sent to my escalation group
> once the escalation group gets a notification.
>
> Leah
>
> On Mon, Nov 10, 2008 at 9:21 AM, Assaf Flatto <assaf.flatto at ssp.uk.com>wrote:
> > Which version are you using ?
> >
> > Do you also have them in the contact groups with the recovery option
> > defined in the host/service
> > definition
> >
> > Myself i am using the same issue and we get the alert for both the faiure
> > and recovery ,however i
> > use 2.12 .
> >
> > On Monday 10 November 2008 14:09:30 Leah Fisher wrote:
> > > I have been noticing an issue with notifications that I wanted to run
> > > by everyone before I report it as a bug. I'm also hoping someone who
> > > is on the development list can let me know if this has already been
> > > reported.
> >
> > I
> >
> > > use escalations to suppress notifications on weekends so when no one is
> > > around to fix something, we don't have a very full inbox come Monday.
> >
> > So,
> >
> > > on non work hours, I have a host escalation that goes to a false email
> > > starting from notification 2 to infinity. This works great, but if the
> > > host recovers during the escalation period, recovery notifications only
> >
> > go
> >
> > > to the escalation user, not all the users that were notified of the
> > > problem. This becomes a problem as certain management folk don't seem
> > > to know how to go to the website to look at the status and think things
> > > are still down without a recovery notification. I am not sure about
> > > service alerts, but I know this has not worked for quite some time on
> > > host
> >
> > alerts.
> >
> > > Has anyone else seen this problem?
> > >
> > > Thanks,
> > >
> > > Leah
> >
> > --
> > Assaf Flatto
> > SSP Ops Team
> > Linux System Administrator
> > 169 Euston Road, London, NW1 2AE
> >
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--
Assaf Flatto
SSP Ops Team
Linux System Administrator
169 Euston Road, London, NW1 2AE
IMPORTANT . this email and the information in it may be confidential, legally
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person, use it for any purpose, or store or copy the information in any medium.
Please also delete all copies of this email and any attachments from your
system.
We cannot guarantee the security or confidentiality of email communications. We
do not accept any liability for losses or damages that you may suffer as a
result of your receipt of this email including but not limited to computer
service or system failure, access delays or interruption, data non-delivery or
mis-delivery, computer viruses or other harmful components.
Copyright in this email and any attachments belong to Select Service Partner UK
Limited. Should you communicate with anyone at Select Service Partner UK Limited by
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Nothing in this email shall be taken or read as suggesting, proposing or
relating to any agreement concerted practice or other practice that could
infringe UK or EC competition legislation.
Select Service Partner UK Limited is a company registered in England and Wales
(company number 05687183) whose registered office is at 1 The Heights, Brooklands, Weybridge. Surrey. KT13 0NY
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