Service Escalations

Jon Angliss jon at netdork.net
Fri Sep 5 02:23:02 CEST 2008


On Thu, 04 Sep 2008 14:26:04 -0500, Robert Small <rsmall at ireit.com>
wrote:

>Ok, I¹ve manage to thoroughly confuse my self with service escalations.
>
>Here is an example of my configs:
>
>   --service_definitation:
>
>define service{
>        use                                       generic-service
>        host_name                         box1,box2
>        service_description          disk_space
>        check_command               check_nrpe!check_disks
>        contact_groups
>oncall,developers,backup,tech-team,management
>        notifications_enabled       1
>        }
>
>My escalations config:
>
>define serviceescalation{
[..]
>        contact_groups                oncall
>        }
>
>define serviceescalation{
[..]
>        contact_groups              oncall,backup
>        }
>
>define serviceescalation{
[..]
>        contact_groups              oncall,backup,tech-team
>        }
>
>define serviceescalation{
[..]
>        contact_groups               oncall,backup,tech-team,management
>        }


>My first question:
>There have been two times in the past 24 hours when a service went down, and
>within a minute was acknowledged, and everybody got the acknowledgement, not
>just the oncall person.

I'm a little confused as to why you have everybody in the service
definition, and then break it down in the escallations.  It seems a
slightly unusual way of doing it, but based on the verbiage from the
docs, should work... 

  http://nagios.sourceforge.net/docs/3_0/escalations.html

The way the docs have it laid out, and using your samples, it'd have
the contact_groups for the service as just oncall.  Then for the first
service escallation, which would be from 11, to 20 (not 1 to 10), the
groups would be oncall, and backup. Then on the 21-30, it'd be oncall,
backup, and tech-team, etc etc etc.

>And secondly,  if I added and Œeveryone¹ to my service Œcontact_groups¹, and
>utilized the time_period option in the escalations config for after hours,
>would everyone get the notification during the day?

It doesn't seem to mention it that way, but yes, it'd appear to behave
that way.
-- 
Jon Angliss


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