Acknowledgement after escalation, sends email to the escalation email?
Peter Doherty
doherty at crystal.harvard.edu
Mon May 4 18:57:33 CEST 2009
Hi all,
Okay, here's the problem. I set up nagios to send emails to our RT
system for certain problems. For example:
define serviceescalation{
host_name server
service_description Uptime
contact_groups admins,rt
first_notification 3
last_notification 3
notification_interval 0
escalation_period 24x7
escalation_options c
}
This worked perfectly today, 'server' failed the 'Uptime' service
check, and on the third notification, it went into the RT system.
I logged into the Nagios web interface, and acknowledged the problem.
Nagios then sent the acknowledgement email into RT, which opened a
second ticket.
That shouldn't happen. How do I disable Nagios from sending
acknowledgement emails to the email that it escalated to. I know I
could have unchecked the box to send email, but I'd rather for Nagios
to ONLY do what I told it to do, which is to send out the escalation
on the third notification, and not try and be smart and send
acknowledgements to that address too.
Thanks.
--Peter
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