Acknowledgement after escalation, sends email to the escalation email?

Peter Doherty doherty at crystal.harvard.edu
Mon May 4 18:57:33 CEST 2009


Hi all,

Okay, here's the problem.  I set up nagios to send emails to our RT  
system for certain problems.  For example:


define serviceescalation{
         host_name               server
         service_description     Uptime
         contact_groups          admins,rt
         first_notification      3
         last_notification       3
         notification_interval   0
         escalation_period       24x7
         escalation_options      c
         }



This worked perfectly today, 'server' failed the 'Uptime' service  
check, and on the third notification, it went into the RT system.
I logged into the Nagios web interface, and acknowledged the problem.   
Nagios then sent the acknowledgement email into RT, which opened a  
second ticket.
That shouldn't happen.  How do I disable Nagios from sending  
acknowledgement emails to the email that it escalated to.  I know I  
could have unchecked the box to send email, but I'd rather for Nagios  
to ONLY do what I told it to do, which is to send out the escalation  
on the third notification, and not try and be smart and send  
acknowledgements to that address too.


Thanks.

--Peter

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