problems with service escalations
Terry
td3201 at gmail.com
Fri Nov 6 00:17:55 CET 2009
I am having a problem configuration service escalations.
Here's what I want:
- all notifications go to the contact configured in the service/host
- first notification only to go to support at domain.com
- second to infinity to go to domain_secondary contactgroup
- fourth to infinity to go to domain_tertiary contactgroup
Here are my service escalations:
define serviceescalation{
hostgroup_name z-allhosts
service_description .*
contacts support at domain.com
first_notification 1
last_notification 1
notification_interval 30
escalation_options w,u,c
}
# secondary on call
define serviceescalation{
hostgroup_name z-allhosts
service_description .*
contact_groups domain_secondary
first_notification 2
last_notification 0
notification_interval 30
escalation_options w,u,c,r
}
# tertiary on call
define serviceescalation{
hostgroup_name z-allhosts
service_description .*
contact_groups domain_tertiary
first_notification 4
last_notification 0
notification_interval 30
escalation_options w,u,c,r
}
I can't seem to get it working correctly. I am also confused about
how the primary contact (configured in the service) gets notified when
there are escalations in place.
Thanks!
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