problems with service escalations

[Terry]

I am having a problem configuration service escalations.

Here's what I want:
- all notifications go to the contact configured in the service/host
- first notification only to go to support at domain.com
- second to infinity to go to domain_secondary contactgroup
- fourth to infinity to go to domain_tertiary contactgroup

Here are my service escalations:

define serviceescalation{
        hostgroup_name          z-allhosts
        service_description     .*
        contacts                support at domain.com
        first_notification      1
        last_notification       1
        notification_interval   30
        escalation_options      w,u,c
        }
# secondary on call
define serviceescalation{
        hostgroup_name          z-allhosts
        service_description     .*
        contact_groups          domain_secondary
        first_notification      2
        last_notification       0
        notification_interval   30
        escalation_options      w,u,c,r
        }
# tertiary on call
define serviceescalation{
        hostgroup_name          z-allhosts
        service_description     .*
        contact_groups          domain_tertiary
        first_notification      4
        last_notification       0
        notification_interval   30
        escalation_options      w,u,c,r
        }

I can't seem to get it working correctly.  I am also confused about
how the primary contact (configured in the service) gets notified when
there are escalations in place.

Thanks!

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