Help with notifications

[Marcel]

Well,

You should tell us some setups:

On Fri, Nov 27, 2009 at 5:38 AM, keshav murthy <nkeshav12 at gmail.com> wrote:

> Hello all,
>
> We are using Nagios as our primary monitoring tool which is integrated with
> Remedy (ticketing system) by MasterCell.
>
> Current setup:
> *) Nagios identifies critical "Alert"
> *) mposter_service (agent by Mastercell) is invoked and the alert is passed
> to MasterCell
>

please post the define for this service, and what kind of service it is? it
is a by-email notification service?  Or it is a webservice where you tell
nagios to post service-information there?


> *) Some Mastercell + Remedy magic is happening here ( I assume, there is
> priority set to each server in Remedy which is compared) and the tickets are
> generated as P1 tickets all the time even for non-critical server.
>

> In a month, we are getting around 8000 P1 tickets for 1600 Servers
> configured in Nagios 3.0.6
>
> Question:
> Is there a notification method possible where in which we can send the
> alert priority along with the notification?
>

Notifications are just simple commands defined in commands.cfg. You surely
can tailor one of them for your needs (which I'll assume you did as you're
using the mposter_service for integration). If you take a closer look to
commands.cfg, there is a command defined to be the
{host,service}-notification command. I assume you are using another method
differently than email notifications for the creation of your tickets, or
I'm wrong? All parametrization of your service/host-notification command
will depend entirely to you for this integration to be as successfull as it
could be.


> I am also checking with the Mastercell expert who is an external vendor (he
> is very costly too ;-) ).
>
> you help is highly appreciated.
>
> Cheers
> Kesava
>
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