notify servicegroup escalation without duplicate contacts
Justin Pryzby
justinp at norchemlab.com
Wed Sep 23 17:15:09 CEST 2009
I'm looking for a way of effectively using multiple contacts each with
multiple contact addresses. I was hoping to do something like:
define contact {
servicegroups important
notification_command by-email
contact_groups g
}
define serviceescalation {
servicegroup important
notification_command by-textmessage
contact_groups g
}
define serviceescalation {
servicegroup important
notification_command by-phone
contact_groups g
}
define command {
name by-email
command echo ... |mail -s ... "$CONTACTEMAIL$"
}
define command {
name by-textmessage
command echo ... |mail -s ... "$CONTACTADDRESS2$"
}
define command {
name by-phone
command echo ... |/usr/local/sbin/asterisk-callfile ... "$CONTACTADDRESS2$"
}
However, service escalations don't accept any notification_command.
It's possible to get the desired behavior with multiple logical
contact definitions per person (perhaps using templates to avoid
duplicating their name, etc.) and creating a group for each
notification command, but I wanted to ask if anyone has a better way
of using multiple addresses?
Thanks,
Justin
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