Hyperlink in Acknowledgement Comment

[Morris, Patrick]

fevin Kagen wrote:
> Thanks, Patrick.  I saw that, but it doesn't seem to make a my 
> difference.  I did notice that using a named pipe does write a 
> hyperlink by default.  Since the "http" option does not, I'm wondering 
> if it is possible,.  Does anyone have this working via http?
> Thanks!
>
> On Sat, Feb 6, 2010 at 11:10 AM, Morris, Patrick 
> <patrick.morris at hp.com <mailto:patrick.morris at hp.com>> wrote:
>
>     fevin Kagen wrote:
>
>         Hi-
>         I'm using nagios in conjunction w/ OTRS.  All in all, it works
>         great.  However, we would like to replace the simple ticket
>         number in the acknowledgement comment with a hyperlink to the
>         actual ticket.  Any ideas on how to do this?  I've found the
>         "Nagios::Acknowledge::HTTP::URL: " variable in the OTRS
>         settings, but I can't seem to add a hyperlink since the "<"
>         character is automatically removed. Thanks!
>         fevin
>
>
>     http://nagios.sourceforge.net/docs/3_0/configcgi.html#escape_html_tags
>
>


Seeing the command you're doing this in might help.  I suspect that 
you're not so much getting hit by a character stripping issue as by a 
quoting one, and maybe the "<" character is being interpreted as an 
input redirection.

I'm not too familiar with OTRS, but it should definitely be possible to 
put that link in a Nagios notification command (and, in fact, we do that 
here).

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