Service Escalation

[Martin Melin]

You want to have two escalations, one for the email and one for the SMS.
They have first_notification,last_notification set to 1,1 and 2,2
respectively.

Then set the contact for your service to be some contact that has
notification_period set to none.

This will mean that the ordinary contact for the service will never be
notified (because the timeperiod never matches) but your escalations will
kick in and send out 1 email and 1 SMS per problem.

On Fri, Jan 29, 2010 at 9:51 AM, Howard Allison <
howard.allison at pva.sozvers.at> wrote:

> Hi group, I want to do something fairly simple, but I can't seem to make it
> happen...
> When a service goes into critical status, I want to send one, and only one
> e-mail notification.If the service is still down after say 15 minutes, I
> want to send one, and only one SMS. Is this possible? Unless I'm missing
> something it seems that I will have to set the service notification interval
> to something other than 0 to allow escalations... and that would mean lots
> of notifications..
> Thanks in advance,
> Howard
>
>
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-- 
Martin Melin
____________________________
op5 AB
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