Nagios Core & Remedy Ticketing Integration

[Frost, Mark {PBC}]

We don't use Remedy, but another ticketing system.  In our case, the app (or someone who worked with the app), created a command-line script that you can use to create the actual ticket.  I then created an event handler for a failing service to call that command line utility to create the ticket.  You could really do this via a notification as well depending on what you want as long as you rewrite the notification command to call your "make me a ticket with these parameters" program instead of mail.

I believe the key piece here either way, is whatever way Remedy provides you of opening a ticket from a command line, or worst case, via some web interface that you have Nagios login to in some automated fashion.

Mark

From: steve f [mailto:a31modela at hotmail.com]
Sent: Wednesday, February 23, 2011 1:23 PM
To: nagios-users at lists.sourceforge.net
Subject: [Nagios-users] Nagios Core & Remedy Ticketing Integration

Hello All,

Has anyone integrated Nagios with BMC Remedy for ticket creation?

I am looking at ARCPerl for this since our Remedy infrastructure is not set up to receive e-mails.

Has anyone tried this?  Any info / horror stories would be appreciated.

Thanks,

Steve
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