Unique Email Notification for Service Escalation??
Chris Waters
cwaters at jeld-wen.com
Tue Jan 18 22:39:08 CET 2011
One method is to duplicate your contacts/contactgroups and apply those
to your escalations. For example:
normaluser1 -> notification commad - normal notification format
escuser1 -> notification command - escalation notification format (same
real person as normaluser1 but with a different notification command)
mynormalcontactgroup -> normaluser1- contact group for normal notifications
myescalationcontactgroup -> escuser1 - contact group for escaltions
There are other ways as well but this is probably the most simple unless
you have large numbers of contacts/contactgroups/escalations to deal with.
On 01/18/2011 12:20 PM, steve f wrote:
> Is it possible to create a unique email notification for a
> serviceescalation ?
>
> I defined my serviceescalation and the contact group and verified
> after the set number of first_notification, my escalation group got
> the email notification of the alert.
>
> What I want to do, is send a unique email message if its an escalation.
>
> In commands.cfg I added the following :
>
> # 'service-escalation-by-email' command definition
> define command{
> command_name service-escalation-by-email
> command_line /usr/bin/printf "%b" "***** Nagios Service
> Escalation *****\n\nNotification Type: $NOTIFICATIONTYPE$
> Escalation\n\nService: $
> SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState:
> $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional
> Info:\n\n$SERVICEOUTPUT$\nT
> HIS IS A SERVICE ESCALATION. YOU ARE BEING NOTIFIED BECAUSE THE ALERT
> HAS NOT BEEN ADDRESSED YET." | /usr/bin/mail -s "** $NOTIFICATIONTYPE$
> Service
> Alert Escalation: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **"
> $CONTACTEMAIL$
> }
>
>
> Now, I see in the contact definition, there is
> service_notification_commands where I assume I could define the
> server-escalation-by-email and get the new email sent to the contact,
> but that option is not shown in the contact group definition. Can I
> just add the service_notification_command directive in the group
> definition??
>
>
> Thanks,
>
> Steve
>
>
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--
Thanks,
Chris Waters
WAN/LAN Technician
Information Systems - Networks
JELD-WEN, Inc.
cwaters at jeld-wen.com
541-882-3451 x2109
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