different escalation intervals possible?

Michael Barrett loki77 at gmail.com
Sat Jul 16 08:43:20 CEST 2011


Hi - I am trying to get alerts for my services to work like this:

- all alerts (warning, critical, unknown, and recovery) go to the 'email-ops' contact every 2 hours 
- on some services (the ones deemed critical) in addition I want them to send an email to the 'primary-pager' contact every 15 minutes

I thought I had the configuration setup appropriately for this, but now I'm not sure it's possible without a better understanding of how escalations work (and it may not even be possible then) since I read this about overlapping escalations:

"Since it is possible to have overlapping escalation definitions for a particular hostgroup or service, and the fact that a host can be a member of multiple hostgroups, Nagios has to make a decision on what to do as far as the notification interval is concerned when escalation definitions overlap. In any case where there are multiple valid escalation definitions for a particular notification, Nagios will choose the smallest notification interval."

Anyway, is there anyway to make that work?  The way its working now is that it seems to email the email-ops list every 15 minutes on critical services, and for email we'd like to get less alerts.

Thanks in advance!

--
Michael Barrett
loki77 at gmail.com





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