Notification after Acknowledgment

[Jim Avery]

On 13 May 2011 08:34, Andre Kruger <Andre.Kruger at trw.com> wrote:
> Hi
>
> Can you guys please give me your input on how you handle the following
> situation.
>
> Lets take monitoring a disk as an example. For arguments sake lets say when
> the disk reaches 80% capacity I send out a warning and at 90% I send out a
> critical. There is also a Service Escalation configured to send out
> notifications when this service reaches critical.
>
> So at 80 percent I get my notification all is well. I then go ahead and
> acknowledge the event and in doing so Nagios will not send out any further
> notifications. Which according to the Nagios logic is correct.
>
> The problem is if the disk in the mean time reaches critical, 90% capacity,
> I won't get another notification. Not even the Service Escalation helps
> here, because the event has already been acknowledged.
>
> Do you guys have any suggestions on how this problem can be solved?
>
> Regards
> Andre


The way I sometimes use for prolonged issues like this is I will
acknowledge the alert, but then raise the warning and critical
thresholds in Nagios.  The problem with this approach is that Nagios
then reports the status as "OK" which might give a false impression to
other users.  It is also important to remember to reduce the warning
threshold back to its usual level once the issue is resolved.

For issues which might be fast-moving I would suggest that it is not
appropriate to acknowledge the issue unless you are in a postion
actively to manage it until resolution.

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