Same contact - two different notification methods

[Steven Carr]

Yes, you create separate contacts. AFAIK there is no way to
distinguish which alert method you want to use, so unless the user
wants to be SMS'd about every notification you need to separate them
out.


On 21 May 2013 21:49, Peter Wood <peterwood.sd at gmail.com> wrote:
> Hi,
>
> I have two services monitoring http on two servers:
>   http on server1 - Email notifications
>   http on server2 - Email + SMS notifications
>
> Http on server1 is not critical and notifications should go out via email.
> Http on server2 is critical and notifications should go out via email and
> SMS.
>
> The only place where I can setup how an user should be contacted is in the
> contact definition.
>
> Does that mean I have to create two contact definitions for each user: one
> for email notifications and one for sms notifications?
>
> For example:
>
> define contact {
>   contact_name user1
>   ...
>   email user1 at company.com
>   }
>
> define contact {
>   contact_name user1-sms
>   ...
>   email <phone number>@txt.att.net  ; I have AT&T but it can be any other
> email-to-sms service
> }
>
> define service {
>   host_name server1
>   ...
>   contacts user1
> }
>
> define service {
>   host_name server2
>   ...
>   contacts user1-sms
> }
>
> Am I missing something? Is there a way to do it without creating two contact
> definitions for the same user?
>
> Thanks,
>
> -- Peter
>
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