Nagios acknowledgement enhancement request

[Paulus, Jake]

Good morning Jim:

You might be interested in reading about volatile services:
http://nagios.sourceforge.net/docs/3_0/volatileservices.html

And, if you use nagios logs for later analysis, you might want to also
look at state stalking:
http://nagios.sourceforge.net/docs/3_0/stalking.html

Thanks, -Jake

-----Original Message-----
From: Jim Winkle [mailto:jwinkle at doit.wisc.edu] 
Sent: Wednesday, November 12, 2008 4:46 PM
To: nagios-devel at lists.sourceforge.net
Subject: [Nagios-devel] Nagios acknowledgement enhancement request

Hi,

I have a suggestion for a future enhancement of Nagios.

In short, I'd like there to be a way to have Nagios send notifications 
until we acknowledge a problem -- for certain unique plugins -- without 
ignoring future problems. Background and more details follow.

We're using the check_logfiles plugin to monitor syslogs (e.g.
/var/adm/messages on Solaris). check_logfiles returns CRITICAL when it 
detects a problem, but then normally clears itself (returns OK) the next

time it runs.  Nagios notifies us only once under this scenerio, and
since 
it's possible that pagers might miss just one page (paging services
aren't 
100% reliable), we'd rather get notified until we explicitly acknowledge

the problem.

The check_logfiles plugin does have the capability to continue to report
the
error (using its "sticky" option). This is good since then we're
notified
longer, but if we then use the Nagios "Acknowledge" link to acknowledge
the
problem, new problems (e.g. new errors in /var/adm/messages) reported by
the
check_logfiles plugin get ignored.

I asked on the nagios-users list if there was a way to acknowledge a
problem 
reported by a plugin like check_logfiles without ignoring future
problems. 
Nobody came up with a way, so I assume this is new functionality needed
in 
Nagios.

I realize we can syslog an "okpattern" string and check_logfiles will
then 
clear, but I'm looking for something using the Nagios web (and external 
command_file) interfaces. Using the Nagios "Acknowledge" link would be
ideal, 
since that's what folks are going to be using to acknowledge other
problems.

I'm using Nagios version 3.0.5 and check_logfiles version 2.4.1.3. We
configure 
check_logfiles as a volatile service and use state staulking.

Thanks for providing these great tools! Please let me know if something
doesn't 
make sense or if I'm missing something.

-- Jim

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