"(Has been acknowledged)" message won't go away

[Marc Powell]

Peter Beckman <mailto:beckman at purplecow.com> wrote:
> I downloaded the nagios manual in PDF and searched for "Acknowledge"
> -- I found 5 times the word appeared, with the ending "d" and not. 
> 
> Nowhere did it tell me what happens when I acknowledge a problem, nor
> how nagios removes the acknowledgement after the host comes back up. 
> I've since deleted the comment, but the acknowledgement icon and
> subsequent text won't go away.   

>From the acknowledgement page (where you actually ack'd the problem):

"This command is used to acknowledge a service problem. When a service
problem is acknowledged, future notifications about problems are
temporarily disabled until the service changes state (i.e. recovers).
Contacts for this service will receive a notification about the
acknowledgement, so they are aware that someone is working on the
problem. Additionally, a comment will also be added to the service. Make
sure to enter your name and fill in a brief description of what you are
doing in the comment field. If you would like the service comment to be
retained between restarts of Nagios, check the 'Persistent' checkbox. If
you do not want an acknowledgement notification sent out to the
appropriate contacts, uncheck the 'Send Notification' checkbox."

> I didn't see anything relevant in the archives either, searching for
> "ack" "acknowledge" and "(Has been acknowledged)".
> 
> So:
> 
> I've got this host.  It is up, according to the host check service
> check_tcp9931.  Yes, running 1.1, which is why I made a special
> service with no args.  It is in an "acknowledged" state and I don't
> know how to get it to stop being acknowledged, since it is back
> online.    
> 
> Any ideas?

This sounds like it's in an odd state. Nagios should have recognized
that the host was changing state from down to up but the restart may
have confused it if the services on the host were OK at the time of
restart (someone with more familiarity with the code might be able to
provide more insight into that particular situation). In any event, you
should be able to click on the host and select 'Remove Problem
Acknowledgement' from the menu to clear it.

--
Marc  




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