Not escalating as expected

[Chris de Vidal]

Wonderful program!  I appreciate how clean my configs are, despite having
dozens of services/hosts.  Shoulda learned how to use this program much
sooner.


============
Version: 1.2

Problem: Escalation doesn't begin until service notification_interval
timeout is complete.

Explanation:
I've configured my services to use a contact_group that only has me in it.
 I've then configured three serviceescalations, each with increasing
first/last_notifications.  The first serviceescalation (2nd notification)
has a contact_group with just my cell phone's email address.  The second
serviceescalation (3rd notification) has all of the admins' email
addresses, and the third serviceescalation (4th notification) has their
cell phone's email addresses.

Thus when I have a service outage I am emailed.  If I'm not looking at
email, SMS rings my phone.  If I don't respond within 5 minutes the rest
of the admins are emailed, and if they're not looking at their email they
are all SMS'ed.

ALMOST works like a champ.

Escalations don't begin until the service's notification_interval timeout
is completed.  Mine are set to 4 hours, so my cell phone and the rest of
the admins are not emailed for at least 4 hours.

If I lower it to 3 minutes it works as expected but I get bombarded with
emails from the normal service contact (not escalations).  If I set it to
0 I get only one email from the normal service contact (expected) but
escalation never happens (unexpected).

Here's the ideal situation:
<service interruption> I'm immediately emailed.
<3 minutes pass and I don't acknowledge> My cell is emailed.
<3 minutes pass and I still don't acknowledge> My colleagues are emailed.
<3 minutes pass and they don't acknowledge> My colleagues' cells are emailed.
<4 hours goes by> Everything repeats.


Anyone know how I can accomplish this?  I think everything could be
resolved if the service notification_interval worked in parallel with the
escalation notifications.

God bless,
CD

"...for all have sinned and fall short of the glory of God, and are
justified by his grace as a gift, through the redemption that is in Christ
Jesus, whom God put forward as a propitiation by his blood, to be received
by faith." Romans 3:23-25


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