Service state trend percentages

[MiikaT]

We need to monitor a service, which has service level agreenment during 7-20/5 
days a week. If the service is down a certain percentage during this time 
perioud, there will be some penalties for the service provider. 

With Nagios we are checking the service 7-20/5, but if the service is down 
during this period service state trend seems to calculate the down percentage 
using 24/7 as the factor. If this is the case, is there a way, to make nagios 
calculate the uptime based on the service check or notification time period, so 
we could get the actual uptime percentage for the required timeperiod?

-Miika


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