Integration of Nagios into Trouble-Ticket-Systems (OTRS)

[Matthias Eichler]

Dear List,

I am quite unhappy with our integration of Nagios into
our Trouble-Ticket-System (OTRS).
With the standard standard mail functionality of Nagios
it is quite uncomfortable as every mail creates a new
ticket.

Thats why I wanted to ask if somebody has experiences in
integration Nagios into a Trouble-Ticket-System, especially
into OTRS?
Has somebody figured out the best way and the stumbling
blocks for the integration?

The optimum would in my eyes would be some ticket opening
on WARNINGS or ERRORS, the automatic ticket closing on
RECOVERYs and the changes of the agent who is working on
the problem with some comment, when acknowleding a problem.

Thanks for all input,

Matthias

-- 
Matthias Eichler <me-lists at kernzeit.com>
kernzeit AG



-------------------------------------------------------
This SF.Net email is sponsored by Sleepycat Software
Learn developer strategies Cisco, Motorola, Ericsson & Lucent use to deliver
higher performing products faster, at low TCO.
http://www.sleepycat.com/telcomwpreg.php?From=osdnemail3
_______________________________________________
Nagios-users mailing list
Nagios-users at lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/nagios-users
::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null