Escalations - getting a different message/notify command for each different escalation level.

[Stanley Hopcroft]

Dear Ladies and Gentlemen,

Is there any way of having escalated notifications send a different
alert/notice message for each different escalation level ?

A search of the Nag FAQs shows nothing about escalation and the closest
Gmanes search facility gets is

http://article.gmane.org/gmane.network.nagios.user/12902/match=escalation

(3 escalation levels with 3 different contact groups).

The application is that at each escalation level

. the original contact group is made aware by a different message that
escalation has occurred

. each escalation level can have a notification reflecting that level
(by for example indicating how long the host or service has been down or
critical).

The problem seems to be that while each escalation level can have its
own host group it seems not to be able to have its own 'notify
commands'. 

A possible future solution would be to allow escalation templates to
specify the host_notify_command and service_notify_command attributes.

Another rather awkward solution is to have an event correlator examine
the Nag logs and use the correlators rules and actions to do the
escalation.

Another cumbersome solution is to define multiple contacts for each
entity to be notified and collect these with the different notify
commands in the 3 contact groups ...

Does anyone else see the need for such a facility or have a config or
pointers they would like to share ?

Thank you.

Yours sincerely.


-- 
------------------------------------------------------------------------
Stanley Hopcroft
------------------------------------------------------------------------

'...No man is an island, entire of itself; every man is a piece of the
continent, a part of the main. If a clod be washed away by the sea,
Europe is the less, as well as if a promontory were, as well as if a
manor of thy friend's or of thine own were. Any man's death diminishes
me, because I am involved in mankind; and therefore never send to know
for whom the bell tolls; it tolls for thee...'

from Meditation 17, J Donne.


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