Integrate with trouble ticket system?

[Stanley Hopcroft]

Dear Sir,

I am writing to thank you for your letter and say,

On Wed, May 26, 2004 at 04:52:42PM +1200, Jamie Baddeley wrote:
> 
> > 
> That was about the point I got to, and decided that the ability to parse
> the contents of incoming email in RT would be a really good thing (tm).
> 
> Not long after this, I discovered:
> http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/enhanced-mailgate.README
> http://download.bestpractical.com/pub//rt/contrib/2.0/rt-addons/enhanced-mailgate
> 
> But these are for rt2 - didn't make it to rt3...*shakes fist in the sky*
> 
> But! There may be hope!
> 
> http://marc.free.net.ph/message/20030608.164329.5bbd0119.html
> 

that these mailgate programs that update RT tickets based on
'pseudo-headers' in incoming mail sound pretty cool.

All that is required is a Nag notify command that adds these lines of
text to your outgoing mail from Nagios. That command probably needs to
be a stand alone program that works out which extra lines to add on the
basis of the Nag macro values.

'Basically, this will make your standard mailgate accept quasi-headers
like "Status: resolved" in the top of the body, up to the first blank
line. It also has some fairly rudimentary support for named custom
fields... Enough for me, but you may wish to extend it somewhat,
depending upon your requirements.'

Sounds great. Thanks for sharing this.

> jamie
> 

Yours sincerely/

-- 
------------------------------------------------------------------------
Stanley Hopcroft
------------------------------------------------------------------------

'...No man is an island, entire of itself; every man is a piece of the
continent, a part of the main. If a clod be washed away by the sea,
Europe is the less, as well as if a promontory were, as well as if a
manor of thy friend's or of thine own were. Any man's death diminishes
me, because I am involved in mankind; and therefore never send to know
for whom the bell tolls; it tolls for thee...'

from Meditation 17, J Donne.


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