how to send a single alert to one contact, and multiple to another?

[Daniel maher]

Hi all,

 

I am wondering if there is a way to send a single alert to one contact, but multiple alerts to another.  To explain further;

 

If "service A" goes critical it will generate alerts to the associated contact based on the "notification_interval" setting.  No problem there - that's normal operation.  What I'd also like is to have a single alert sent out to a pager gateway as well.

 

I was thinking that I could define a service escalation for "service A", with both "first_notification" and "last_notification" set to 1, so that when the alert is triggered, it will send out one alert to the pager, and then the escalation is done.  What I'm not sure about is whether it will default back to the normal alerting method (non-escalated) after that single iteration.

 

Or, is there another way?

 

 

Daniel Maher

System Engineer

ACE TECHNOLOGY INC.

100, boul. Alexis-Nihon, suite 593

St-Laurent (Québec) H4M 2P1

Tel: 514-485-2307

Fax: 514-485-3494

HYPERLINK "mailto:dmaher at acetechnology.com"dmaher at acetechnology.com

HYPERLINK "http://www.acetechnology.com"www.acetechnology.com

 

 


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