Maybe OT: Nagios and HelpDesk Systems

[Nathan Oyler]

I've thought about it once we deploy a helpdesk system. Resource Tracker
looks like what I would want to use to do it.

It creates a ticket via an email, and I'd just send critical
notifications to it formatted in a way so that it accepts it as a
ticket, and probably put some sort of a larger threshold then I use
currently before sending the notification.

Maybe like 30 minutes to ensure that it isn't something simple, and
really needs to be addressed by our helpdesk monitor, maybe only do
hosts, I don't know.

But I haven't actually deployed anything yet.

> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users-
> admin at lists.sourceforge.net] On Behalf Of Hendrik Baecker
> Sent: Friday, March 18, 2005 7:44 AM
> To: nagios-users
> Subject: [Nagios-users] Maybe OT: Nagios and HelpDesk Systems
> 
> Hi List,
> 
> may be a litte bit OT but I am asking myself in reminding of a few
posts
> in this list about this subject...
> 
> Is there someone outside who has maried Nagios notifications with some
> helpdesk tools (Bugzilla...)??
> 
> Wich Tools do you use and how difficult was/is it to got it work?
> 
> My idea is that Nagios got some event handler to open a new call in
that
> HD Tool.
> 
> Best regards
> Hendrik
> 
> 
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