Maybe OT: Nagios and HelpDesk Systems

[Jeff McCombs]

We do this, and it's pretty simple with our helpdesk system, Cerberus.

We have escalations setup so that after N notifications for specific
servieces, we automatically send an email to the helpdesk ticket
email-gateway. The reply-to address is set so that it goes to /dev/null on
the monitoring system.

It was trivial to setup and deal with. I'd think any of the ticketing
systems (RT, Kayako, Cerberus, etc) that can handle ticket creation via
email could implement something like this quite easily.

-j


On 3/18/05 9:44 AM, "Hendrik Baecker" <b00mer at gmx.net> wrote:

> Hi List,
> 
> may be a litte bit OT but I am asking myself in reminding of a few posts
> in this list about this subject...
> 
> Is there someone outside who has maried Nagios notifications with some
> helpdesk tools (Bugzilla...)??
> 
> Wich Tools do you use and how difficult was/is it to got it work?
> 
> My idea is that Nagios got some event handler to open a new call in that
> HD Tool.
> 
> Best regards
> Hendrik
> 
> 
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