Notification of volatile acknowledged services

[Marc Powell]

> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users-
> admin at lists.sourceforge.net] On Behalf Of Mohr James
> Sent: Friday, September 09, 2005 10:57 AM
> To: nagios-users at lists.sourceforge.net
> Subject: [Nagios-users] Notification of volatile acknowledged services
> 
> Greetings!
> 
> We are using Nagios as our central management software and it will be
> receiving messages from a couple of other software packages. Ever node
> is more or less monitored using both Nagios and (at least) SolarWinds.
> When SolarWinds detects a problem, such as a full hard disk, it sends
an
> generates an alert which sends a message to the Nagios machine via
> send_nsca. This should then send out an SMS.
> 
> Rather than having to create separate services for each node, we have
> created a generic service "Send SMS" and defined it as volatile. So
each
> time the SolarWinds machine sends an alert, the Nagios machine should
> send an SMS. It seems that no SMS is sent if the state has been
> acknowledged. On the one had this makes sense. If the condition is
being
> "worked on", then there is no need to send an SMS. However, we would
> like an SMS sent every time.
> 
> The first question is whether or not I have interpreted it correctly
> that the acknowledgement disables the notification. I looked through
the
> "Notifications" page in the Nagios doc, but did not find anything that
> mentions this.

Yes, it's actually documented on the acknowledgment page itself --

"This command is used to acknowledge a service problem. When a service
problem is acknowledged, future notifications about problems are
temporarily disabled until the service changes state (i.e. recovers)."

> 
> The second question is whether anyone has an idea how we can simply
get
> Nagios to pump through the notifications, regardless of the state of
the
> services. I had thought about creating something for the Event Broker,
> but that seems like a bit too extreme.

Don't use the acknowledge feature. Nagios will send alerts for every
non-OK state with is_volatile enabled IFF you don't acknowledge it. I
think if you can change your process around acknowledgments you'll get
what you want. Alternately you could create an event handler to send the
alerts if state != OK.

--
Marc


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