Notifications not sent after changing contact email

[Morris, Patrick]

Looks OK, but have you run a "nagios -v nagios.cfg" to make sure there
are no errors or warnings when parsing the config?

I'm wondering if it's something like a missing carriage return or other
strangeness that wouldn't be apparent in a copy-and-paste. 

Have you tried just moving the commanted line above the new one?

-----Original Message-----
From: nagios-users-admin at lists.sourceforge.net
[mailto:nagios-users-admin at lists.sourceforge.net] On Behalf Of John A.
Sullivan III
Sent: Saturday, April 29, 2006 5:12 PM
To: nagios-users at lists.sourceforge.net
Subject: [Nagios-users] Notifications not sent after changing contact
email

Hello, all.  I recently changed the email parameter from one SMS phone
e-mail address to another in a contact definition.  The contact is the
second listed member of a contact group.  Ever since the change, the
first member receives notifications but the second (the one I changed)
does not.  It was working before the change.

The address is correct - I copied and pasted it and sent a message via
my e-mail client and it worked.  The logs do not show the notification
being sent so something seems wrong inside of Nagios; it's not being
sent and then not being delivered - it is not sent in the first place.

I'm not sure how to proceed to troubleshoot and fix this.  Can anyone
tell me what is wrong or at least how to figure out what is wrong?

Here is an excerpt from the logs (with any important addresses changed):

[04-29-2006 19:38:37] SERVICE NOTIFICATION:
root;EnfieldSGGW.niag;Tun10.54-10.53;CRITICAL;notify-by-email;TUNNELPING
Critical: Tunnel Down
Service Critical

[04-29-2006 19:38:37] SERVICE ALERT:
EnfieldSGGW.niag;Tun10.54-10.53;CRITICAL;HARD;4;TUNNELPING Critical:
Tunnel Down
Service Notification

[04-29-2006 19:38:37] SERVICE NOTIFICATION:
root;NiagaraRASGW.niag;Tun172.20.100-10.53;CRITICAL;notify-by-email;TUNN
ELPING Critical: Tunnel Down Service Critical

[04-29-2006 19:38:37] SERVICE ALERT:
NiagaraRASGW.niag;Tun172.20.100-10.53;CRITICAL;HARD;4;TUNNELPING
Critical: Tunnel Down

Note that the service notification is sent to root but not to the second
contact (JASIIIpage)

Here are sections from the pertinent configuration files:

define contact{
        contact_name                    root
        alias                           root
        service_notification_period     24x7
        host_notification_period        24x7
        service_notification_options    w,u,c,r
        host_notification_options       d,u,r
        service_notification_commands   notify-by-email
        host_notification_commands      host-notify-by-email
        email                           systemalerts at atlasgroup.net
#       pager
555-5555 at pagergateway.localhost.localdomain
#       address1                        xxxxx.xyyy at icq.com
#       address2                        555-555-5555
        }

define contact{
        contact_name                    JASIIIpage
        alias                           John Sullivan pager
        contactgroups                   systemalerts
        host_notification_period        24x7
        service_notification_period     24x7
        host_notification_options       d,r
        host_notification_commands      host-notify-by-email
        service_notification_options    c,r
        service_notification_commands   notify-by-email
        email                           207985xxxx at mobile.mycingular.com
#       email                         207450xxxx at messaging.sprintpcs.com
        }

define contactgroup{
        contactgroup_name       systemalerts
        alias                   System Alerts
        members                 root,JASIIIpage
        }

The only thing I changed in this file is the email address for
JASIIIpage.

Here is the configuration for the service which failed above:

define service{
        host_name               EnfieldSGGW.niag
        service_description     Tun10.54-10.53
        check_command           check_tunnelping!root!10.54.254.1!
10.53.1.100!10.53.1.150
        event_handler           reset_openswan_tun!
$HOSTADDRESS:ManchesterSGGW.niag$!Manchester2Enfield!$HOSTADDRESS$!
Enfield2Manchester
        use                     NiagTunnel
        }

define service{
        name                    NiagTunnel
        use                     GenService
        max_check_attempts      6
        servicegroups           NiagaraServices
        event_handler_enabled   1
        register                0
}

define service{
        name                    GenService
        max_check_attempts      4
        normal_check_interval   5
        retry_check_interval    1
        check_period            24x7
        notification_interval   30
        notification_period     24x7
        notification_options    w,c,r
        contact_groups          systemalerts
        register                0
        }

Any help greatly appreciated - thanks very much - John

--
John A. Sullivan III
Open Source Development Corporation
+1 207-985-7880
jsullivan at opensourcedevel.com

Financially sustainable open source development
http://www.opensourcedevel.com



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_______________________________________________
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::: Please include Nagios version, plugin version (-v) and OS when
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::: Messages without supporting info will risk being sent to /dev/null


-------------------------------------------------------
Using Tomcat but need to do more? Need to support web services, security?
Get stuff done quickly with pre-integrated technology to make your job easier
Download IBM WebSphere Application Server v.1.0.1 based on Apache Geronimo
http://sel.as-us.falkag.net/sel?cmd=lnk&kid0709&bid&3057&dat1642
_______________________________________________
Nagios-users mailing list
Nagios-users at lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/nagios-users
::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null