Antwort: Re: Antwort: Re: Recovery not getting sent duringdowntime?

[Robert Snyder]

Hi,

I think you might want to rethink your process so that it matches the
paradigm of the tool you are using. It already can do what you want if
you just work with the way it was designed, rather than forcing a
process that breaks the paradigm.

On Wed, Aug 2, 2006, srunschke at abit.de wrote:

>Service goes critical
This is not a scheduled event. It is unscheduled.

>SMS gets dispatched
All the admins are made aware of the problem including CTO

>Problem gets acknowledged

>SMS gets dispatched
Other admins know it is being handled as does the CTO

Host DOES NOT get scheduled for downtime 

Since the unscheduled event has already been acknowledged and everyone
who might want to jump in to help already knows it is being handled,
there is no need to schedule a downtime for an unscheduled event. Just
acknowledge it. 

>Reboot
>Host/Service OK
Recovery Note goes out to everyone, including CTO. Problem Solved.
Everyone knows what is happening. Your performance evaluation gets a
boost for being the one to solve the problem.

Just a thought. 


____________________________________________

Robert Snyder
Outreach Technology Services
The Pennsylvania State University
151A Outreach Building
University Park  PA  16802
Phone: 814-865-0912  Fax: 814-865-4406 
E-mail: rsnyder at psu.edu



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