Recovery Notifications and Escalation

[Marc Powell]

> -----Original Message-----
> From: nagios-users-admin at lists.sourceforge.net [mailto:nagios-users-
> admin at lists.sourceforge.net] On Behalf Of Brett Henrich
> Sent: Tuesday, February 28, 2006 1:35 PM
> To: nagios-users at lists.sourceforge.net
> Subject: [Nagios-users] Recovery Notifications and Escalation
> 
> Hi Group,
> 
> I've got Nagios 2.0 installed on a Solaris10/x86 machine and am having
an
> issue when the following conditions exist:
> 
> 1. Services being monitored by Nagios go down
> 2. Nagios sends an initial notification to the contact group
associated
> with the service.
> 3. Services being monitored by Nagios are still down long enough to
cause
> the service to escalate.
> 4. The service escalation sends out a notification to a pager
> 5. The service escalation sends out another notification to a pager.
> 6. The services being monitored by Nagios recover
> 7. Nagios sends a notification to the pager
> 8. Nagios does not send a notification to the original contact group
> associated with the service.
> 
> In a nutshell, the primary contact group is an internal mailing list I
use
> to track problems associated with a clients systems and is designed
> primarily to act as a paper trail.
> 
> The pager is there to alert me to critical system failures outside of
work
> hours.
> 
> I get the pager recovery message but the internal list does not
receive
> the recovery notification leading to some other technicians believing
that
> the systems are still down when they check the list at 8am the next
> morning.

Do your internal-list-contact definitions include the 'r' option for
service_notification_options and host_notificaiton_options?

    service_notification_options   c,r
    host_notification_options      d,r

--
Marc


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