Acknowledgment Alerts

[Tom Healy]

If I understand the docs correctly, the only notifications that can  
be set are: u,d,r,f correct?  Which one of those does the  
Acknowledgement Alert emails fall into?  I'd like to be able to send  
just these Ack messages to a trouble ticket system to automatically  
fill out the ticket based on the user who ack's the alert.  Is this  
even possible?

IE:
	Subject: 	** ACKNOWLEDGEMENT alert - SSH on foobar.com is CRITICAL **

Sends to trouble ticket system and a script will parse the email &  
fill in the data of the ticket.

My reasoning is that I don't want every alert to create tickets, just  
when someone is working on it.  I'm thinking this is not possible  
with the normal alert notifications.  Is this something that  
event_handler can do?

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