single notification contact

[Don Lewis]

Then yes, I do believe this is what you would have to do, would be to
have 2 same services configured for what is being monitored, each with
it's own settings to send off to ticket systems.  One would be with
notification_options=u,w,c,r and the service for the ticket system being
just =c.

This is the only way I know to do that, if you needed to also receive
notifications of recoveries, warning and such separately from the ticket
system.

Would be nice if that was a configurable thing so you could have a
second set of notifs go to another location with just a macro..:)

Does anyone else have any ideas ?


-Don

On Mon, 2006-01-23 at 13:18 -0600, Terry wrote:
> The idea behind this is to send a single email for each "problem" to
> our ticketting system for auto-creation of a ticket.  Sending more
> than one email for each problem could create multiple tickets.
> 
> On 1/23/06, Don Lewis <donnell.lewis at icoretechnology.com> wrote:
> > If I'm not mistaken I believe you would have to set the
> > notification_option for that service to just one status, and if you want
> > the same service for yourself with different options I believe you would
> > have to configure 2 seperate services each with differnt
> > notification_options and contactgroups.  If anyone knows different
> > please elaborate, cause this is the only way I know to do it.
> >
> > -Don Lewis
> >
> > On Mon, 2006-01-23 at 12:05 -0600, Terry wrote:
> > > Hello,
> > >
> > > I have a contact that I want only to receive a single email of each
> > > issue.  I dont want email sent to this contact for status changes.
> > > Only new issues.  How can I do this?
> > >
> > > Thanks!
> > >
> > >
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