Re(2): Nagios as an SLA monitoring tool

[Robert Snyder]

Kevin,

We supplement our Nagios monitoring with this kind of service from
@watch.com (www.atwatch.com). The benefit is that it does give you a
perspective that is larger than what you might be able to do yourself,
easily. 

In our case, it also helps validate our internal auditing with our
customers (we provide IT services to departments in our division of the
University). It helps when we can say this is what we are seeing, and it
is confirmed by this external, third-party, commercial monitoring
service--especially with the Marketing group;-). 

But it is not a cheep solution, especially if you are monitoring several
hosts and multiple services on those hosts.

Robert


On Fri, Nov 17, 2006, Janet Post wrote:

>Hello Kevin,
>
> 
>
>There are a couple of companies set up to do exactly what you are
>talking about.  They have the advantage of checking your site from
>several places all over the world.  Netcraft
>(http://audited.netcraft.com/dsm) and Keynote.com are the two companies
>I can think of readily.
>
> 
>
>Netcraft will also check security for you as an added bonus.
>
> 
>
>Janet.
>
> 
>
> 
>
>________________________________
>
>From: nagios-users-bounces at lists.sourceforge.net
>[mailto:nagios-users-bounces at lists.sourceforge.net] On Behalf Of Kevin
>Millman
>Sent: November 16, 2006 12:28 PM
>To: nagios-users at lists.sourceforge.net
>Subject: [Nagios-users] Nagios as an SLA monitoring tool
>
> 
>
>Hi,
>
> 
>
>I've been requested to come up with a solution to monitor some of our
>network services externally (to simulate the clients enviroment) for
>things like www, email, ftp, etc to try and get a sense of what the
>external availablity of each cluster is.   I'd like to setup machines on
>a couple of DSL networks and have a host machine collect this data and
>only report a service as down if both external checks confirm it as down
>(possibly just a DSL network is having routing problems or something) -
>then take the data from the host machine and graph it to show the
>management.
>
> 
>
>I'm having a hard time coming up with a great solution for this but
>thought that maybe the Nagios list could help.   Doing some reading it
>seems this could be done using passive checks and perfparse maybe?  Does
>anyone know of an article I could read over where someone has done
>something similar?   Alternatively does anyone think this is just a bad
>idea and have a better solution for gathering SLA information.
>
> 
>
>Right now I'm in the information gathering stage before I start making a
>proof of concept -- any suggestions are welcome.
>
> 
>
>Regards,
>
>Kevin
>
> 
>
> 
>
> 
>
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____________________________________________

Robert Snyder
Outreach Technology Services
The Pennsylvania State University
151A Outreach Building
University Park  PA  16802
Phone: 814-865-0912  Fax: 814-865-4406 
E-mail: rsnyder at psu.edu



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