Event Handler problems

[Sandeep Narasimha Murthy]

Hello,

I have an event handler configured in one of our services such that,
when the service state hits critical or warning, it should activate the
event handler. I am quite sure I have it configured fine but it simply
does not seem to work when the service states turns critical. I also
confirmed this by forcing a critical feedback to the service and it did
not work.

Here is my service config. Has anyone faced any similar situations?
Thanks in adv:

define service {
        service_description CheckAutonomyServer
        check_command Check_AutonomyServer
        max_check_attempts 5
        normal_check_interval 5
        retry_check_interval 3
        active_checks_enabled 1
        check_period 24x7
        parallelize_check 1
        event_handler start_autonomyServer
        event_handler_enabled 1
        notification_interval 60
        notification_period 24x7
        notifications_enabled 1
        host_name PRD7_WCMAUT01
        notification_options w,u,c,r
        contact_groups STFS, SUPT
}

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