notify contact only once

[Andreas Ericsson]

Terry wrote:
> On 10/8/07, Terry <td3201 at gmail.com> wrote:
>> On 10/5/07, Aidan Anderson <mail at aidananderson.co.uk> wrote:
>>> Terry wrote:
>>>> Thanks for the reply.   Let me be more specific:
>>>>
>>>> version: 2.9
>>>> OS: centos 5
>>>>
>>>> I have regular contacts set up, me for example.  I want to get
>>>> notified every 30 minutes indefinitely if a service is in a hard state
>>>> of warning or critical.  However, I want another contact to only get
>>>> notified one time when that hard state is achieved.    That's it.
>>>> >From what I can tell, I can only achieve this through the
>>>> notification_interval which is only set at the host/service level, not
>>>> the contact level.  If this is true, I will need to create 2 services,
>>>> each with a different notification_interval and of course apply the
>>>> different contact groups to each service.  Am I correct or is there
>>>> another way around this?
>>>>
>>>> Thanks!
>>>>
>>>> On 10/5/07, Aidan Anderson <mail at aidananderson.co.uk> wrote:
>>>>
>>>>> Terry wrote:
>>>>>
>>>>>> I have a contact that I only want to receive one notification.  How
>>>>>> can I set this up?
>>>>>>
>>>>>>
>>>>>>
>>> Hi Terry,
>>>
>>> I've just posted you another message before seeing this one.  You want
>>> to use host or service escalations to achieve this.  I've briefly
>>> explained in the previous post but if you need more help, just shout.
>>>
>>> Aidan
>>>
>> Thanks for your reply.  It looks like for me to achieve this, I will
>> need to create 2 escalations for every service.  One for the single
>> notification and the other for standard notifications.  That seems
>> like a lot of configuration.
>>
> 
> Anyone have any additional thoughts on this?  I am considering writing
> a custom email handler that looks for the first notification and
> handles it appropriately.   That way I don't have to have an
> escalation for every single service.
> 

Seems like a sane solution. Besides, it's really not hard to do just
that.

-- 
Andreas Ericsson                   andreas.ericsson at op5.se
OP5 AB                             www.op5.se
Tel: +46 8-230225                  Fax: +46 8-230231

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