Does alert re-escalate when text of alert changes?

[Aaron M. Segura]

I believe the answer to your first question is "no" and the answer to
the second one is "yes", but nobody will be able to root out your
problem without at least seeing some configs.

On Tue, 2008-01-29 at 11:27 -0500, Jonathan Kamens wrote:
> I don't think anyone responded to the message below.  I'm hoping that
> somebody can shed some light on this so I don't have to go read the
> source code to find a definitive answer.  If anybody can help, it would
> be much appreciated.
> 
> Thanks,
> 
>   Jonathan Kamens
> 
> -----Original Message-----
> From: Jonathan Kamens 
> Sent: Tuesday, January 15, 2008 6:00 AM
> To: nagios-users at lists.sourceforge.net
> Subject: Does alert re-escalate when text of alert changes?
> 
> Greetings,
> 
> We manage a bunch of servers using passive NSCA alerts, many of which
> are custom alerts we wrote ourselves, that spool to a central Nagios
> server.
> 
> One of these alerts concerns the status of the RAID array on the
> servers.  When something disrupts the array and it needs to rebuild, the
> alert goes into WARNING state, and the text that follows the WARNING
> shows (among other things) the percentage done that the rebuild is.
> 
> It seems that every time that percentage increases and our passive alert
> script spools a message with the new percentage in it (but the same
> status, WARNING, as the old message), the central Nagios server treats
> this as a new alert and follows the configured escalation path over
> again.
> 
> I'm wondering (a) am I interpreting this correctly, i.e., am I correct
> that this is why this alert keeps getting escalated over and over, and
> (b) is there any way, short of removing the percentage from the alert
> text so that the message is static, of preventing the repeated
> escalation?
> 
> Thanks,
> 
>   Jonathan Kamens
> 
> 
> 
> 
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